FAQ

What is CLASSY | RATCHET’s refund policy?

Unworn and undamaged items may be returned within 7 days of receipt for store credit or exchange. Please email orders@classyratchet.com and include your order number, reason for return, and return ship date. Once the item is received, you will receive email notification. Worn or damaged items, bodysuits, intimates, jewelry and customized items are FINAL SALE and not eligible for return.

What is CLASSY | RATCHET’s shipping policy?

All completed orders are processed within 48 hours and shipped within 3 business days. Each order will receive a unique tracking# with accompanying notification. Should an item in your order become unavailable, you will be notified via email immediately with alternate options.

I am a member of the press, who can I contact for press inquiries?

Please send an email to pr@classyratchet.com.